Shipping policy
Ravnar — Shipping Policy
Business Name: Tahsha Group
Trading Name: Ravnar
Email: ravnarcloth@gmail.com
Last Updated: August 21, 2026
Ravnar aims to process and deliver orders as efficiently as possible.
1. Shipping & Delivery Time
Our estimated shipping and delivery timeframe is:
8–12 Business Days
The 8–12 business-day timeframe is an estimated timeframe and may vary depending on the destination, courier, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.
Business days generally exclude weekends and applicable public holidays.
2. Order Processing
Orders are processed after successful checkout and payment confirmation.
Customers may request an order cancellation or modification within:
2 hours of placing the order.
After the 2-hour period, the order may have entered fulfilment or shipping preparation, and Ravnar may no longer be able to cancel or modify it.
To request a cancellation within the applicable window, email:
Include your order number.
The 2-hour processing rule does not remove any statutory consumer rights.
3. Shipping Confirmation
Once an order has been dispatched, Ravnar may provide a shipping confirmation containing available tracking information.
Customers should ensure that their delivery address, email address, and other contact details are accurate before completing checkout.
4. Delivery Delays
Delivery may take longer than the estimated 8–12 business days due to:
-
Courier delays;
-
Customs processing;
-
Weather;
-
Public holidays;
-
Incorrect or incomplete delivery information;
-
High-volume periods;
-
International shipping restrictions;
-
Customs inspections; or
-
Other circumstances outside Ravnar's reasonable control.
If your order is significantly delayed, contact:
Your statutory rights remain unaffected by delivery delays.
5. Incorrect Delivery Address
Customers are responsible for providing an accurate delivery address.
If you notice an incorrect address after placing an order, contact Ravnar immediately.
We will try to update the address where possible, particularly if the request is received within the 2-hour cancellation/modification window.
We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.
6. Customs, Duties and Taxes
For international orders, customs duties, import taxes, clearance fees, or other charges may apply depending on the destination country and applicable regulations.
Where these charges are legally payable by the customer, the customer may be responsible for paying them.
Customers should check the import requirements applicable to their country before ordering.
7. Lost or Damaged Packages
If your package appears to have been lost or arrives damaged, contact:
Please provide your order number and relevant delivery information.
Where possible, provide photographs of damaged packaging and the product.
Ravnar may work with the relevant delivery provider to investigate the issue and will provide an appropriate resolution in accordance with applicable law.
8. Package Opening Video
For damaged, missing, incorrect, or defective-product claims, customers are strongly required to record a continuous, unedited video while opening their package.
The video should show the unopened package, shipping label, package condition, opening process, and products received.
Ravnar may request this video as evidence when investigating a claim.
The absence of a video does not automatically remove statutory consumer rights.
9. Delivery Information
Customers should monitor tracking information where tracking is provided and ensure someone is available to receive the package where required by the courier.
10. Contact
For shipping questions:
Tahsha Group
Trading Name: Ravnar
Email: ravnarcloth@gmail.com
Ravnar reserves the right to update this Shipping Policy when necessary.